Shipping policy

At House of Hiraeth, we take care in preparing every order so your fragrance arrives safely and beautifully. Please read the following policy carefully before making a purchase.

Shipping Policy

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

We currently ship across Indonesia. International shipping availability may vary depending on destination, courier coverage, customs requirements, and applicable shipping fees.

Delivery Time

Estimated delivery times vary depending on the destination and courier selected at checkout. Once an order has been handed over to the shipping provider, delivery timelines are subject to the courier’s service standards and operational conditions.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery address, order weight, dimensions, and selected shipping method.

Order Tracking

Tracking information will be provided once the order has been dispatched. Customers are responsible for monitoring shipment progress using the tracking details provided.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details, including recipient name, address, phone number, and any supporting delivery information, are complete and accurate at the time of purchase. House of Hiraeth is not responsible for failed delivery, delay, loss, or additional costs caused by inaccurate or incomplete information submitted by the customer.

Delivery Delays

While we aim to dispatch and deliver every order promptly, delays may occur due to courier issues, weather conditions, public holidays, customs clearance, force majeure, or other circumstances beyond our control. Such delays do not automatically qualify for cancellation, refund, or compensation.